Credit Refills on Performance Plan

Overview:

Refills are triggered when an account has reached 0 credits. These can often seem as duplicate or unauthorized charges. CircleCI utilizes refills to ensure an account is not blocked from using the platform. 

Prerequisites  

These changes can only be made by an organization's admin. To help identify your organization's admins, please reference the articles below:

• Am I an Org Admin?
• How do I find my org admins?

What is a refill? 

A refill can be triggered outside of your subscription renewal date. An example of where this may occur, is if your billing renewal date starts on the 1st, but your team ends up utilizing all of your credits by the 24th, a refill is triggered and charged. Refill amounts are approximately 25% of your subscription, with the minimum refill amount being 25,000 credits.

Can I turn refills off?

Refills are unable to be toggled off. 

How do I adjust my plan to limit refills?

1. An admin of the account will need to access the UI Manage Tab. 
2. In the Manage Tab, select the pencil icon under Credits. 
3. Our UI will automatically estimate your usage for the past 3 months and make a credit package suggestion.
4. Once you select the amount of credits you wish to subscribe to, select Confirm Changes.

Please note: The changes will NOT take effect till your next subscription renewal date.

Other Plan Options

If you are experiencing a high number of refills we recommend viewing our Prepaid Billing plan. Find out more about Prepaid Billing here.