Troubleshooting Plan Cancellation for Performance Plan

Overview

If you're trying to cancel your CircleCI plan but are stuck on a loading screen or can't see the Plan tab under Organization Settings, this is almost always a permissions issue — not a bug.

Issue 1: Loading Screen or Missing Plan Tab

Why this happens

Access to the Plan and billing pages in CircleCI is controlled by your role in your VCS (Version Control System) organization — GitHub, Bitbucket, or GitLab. If your account does not have org-level admin permissions in your VCS, CircleCI will not grant you access to billing settings, and the Plan tab may appear missing or fail to load.

How to resolve it

Step 1 — Confirm whether you are an org admin

Before anything else, verify your current permission level. The following article walks you through how to check your admin status across GitHub, Bitbucket, and GitLab:

Am I an organization admin?

Step 2 — Update your permissions to admin

If you are not currently an admin, you'll need to have your permissions updated in your VCS organization first. Once that is done, CircleCI will reflect the change on your next page load. Use the following guide to update roles:

Manage roles and permissions

Step 3 — Access the Plan page and cancel

Once you have admin permissions in your VCS, navigate to Organization Settings → Plan in the CircleCI web app. From there you'll be able to view your current plan and proceed with cancellation.

Issue 2: You've Disconnected Your VCS from CircleCI

If you have previously disconnected your VCS account from CircleCI entirely, you won't be able to access any organization settings — including billing — until that connection is restored.

How to resolve it

1. Reconnect your VCS account to CircleCI. Follow the steps in this article to re-link your GitHub or Bitbucket account:  How to Manage Your VCS Connections with CircleCI
2. Ensure you have admin permissions in your VCS org. As noted above, billing access requires org-level admin rights. Confirm and update your role if needed using the articles in Issue 1: How to gain access your Organization’s Plan Page
3. Access the Plan page to cancel. Once reconnected and confirmed as an admin, go to Organization Settings → Plan to complete your cancellation request.

More helpful support articles around this:

Update Admin and Billing Information

Why Can't I View Organization Settings as an Admin?

Cancelling Performance Plan Subscription

Best Practices for Canceling or Deleting Your CircleCI Account
 

Still having trouble? If none of the above steps resolve your issue, please submit a support ticket and our team will assist you directly.