This is a guide for users to modify your Linux and macOS plans. To change or cancel your plan, visit your org settings page (https://circleci.com/gh/organizations/ORGNAME/settings) then follow the appropriate steps below. If you encounter any issues, contact email@example.com.
Note: Admin access is required to modify your plan. For more information, visit Am I an Org Admin?
Upgrade to the Performance Plan
Please reach out to firstname.lastname@example.org to understand how your current Container Plan usage compares to the Performance Plan and to assist with switching.
As long as you are only making changes to your billing/payment information and continue to use the same account on CircleCI, your build history and project settings (env variables, advance settings, checkout keys, etc.) will remain intact.
Please be aware that changing your GitHub org and/or usernames can result in unintended side effects, which can cause your project settings to not sync over properly.
Make changes to your Performance Plan
If you find you need higher concurrency, contact email@example.com to put in a request to increase concurrent jobs. The default limit is set to 40x parallelism for jobs to prevent credit overuse.
Cancel your Performance Plan
Go into your org settings page directly within your account. An admin can cancel the plan by clicking "Cancel Plan" toward the bottom of the page.
Note: Performance Plans will stay active until the end of your current billing cycle.
Container Linux and macOS Plans
Note: Container plans are grandfathered cannot be re-purchased after cancellation.
Modify your Container Plan
Linux - Click “Add Containers” on your org settings page.
macOS - Click "Change Plan" on your org settings page.
Cancel your Container Plan
Linux - Change your paid containers to 0 and the "Pay Now" button will change to "Cancel Plan".
macOS - Click "Cancel your current macOS plan" on your org settings page.
If you continue to experience issues, please reach us at firstname.lastname@example.org