Overview:

Payment retries may become blocked when an account has too many failed charge attempts. This can lead to you being unable to push any jobs as there is no credits available. 

Prerequisites 

These changes can only be made by an organization's admin. To help identify your organization's admins, please reference the articles below:

• Am I an Org Admin?
• How do I find my org admins?

Instructions:

1.  Step 1 - Verify card being tried is the most up to date one. 
   • From the UI, select the Billing Tab.
   • Scroll down to Payment Details, select the pencil button.
   • Verify or edit card. 
2. Step 2 - Confirm there is no blockers from your card issuer.
   • If the card is blocked, add a new one. 
   • From the UI, select the Billing Tab.
   • Scroll down to Payment Details, select the pencil button.
   • Add new card. 
3. Step 3 - If the issue is still not resolved, submit a support ticket. 
   
   • https://support.circleci.com/hc/en-us
   • Email billing@circleci.com