What is an "Unregistered User"?

Overview

An Unregistered User is how CircleCI tracks users (including automated systems or bots) that trigger builds, but have not signed up for CircleCI. These users are still considered Active Users, even though they are not registered. This includes tools or services that perform actions on your behalf, such as CI bots, automation scripts, or dependency update bots, like Renovate.

How can I see who an unregistered user actually is?

The easiest way to determine who an "Unregistered User" is actually referencing is to refer to the commit hash. Please see the steps below:

You can find a job with a blank profile image; the top right corner of the job will display the name of the committer along with a truncated commit hash, which can be clicked to go directly to the commit on GitHub or Bitbucket. From there, you can view the author of the commit.

How do my unregistered users become registered users?

To make a user known, they can sign up for CircleCI with their GitHub or Bitbucket login. If they are part of your organization, they can follow projects to view the build history.

As an Org Admin, you can invite team members to join CircleCI.

If an "Unregistered User" signs up for CircleCI, will they appear?

A user previously unknown to CircleCI will not replace the "Unregistered User" entity associated with builds or taking up seats, since CircleCI retains no information necessary to link the two. If this user is still occupying a user seat, they will be removed during the next billing cycle, when the "active users" count resets.  

Viewing Unregistered Users

You can view a list of Unregistered Users directly in the CircleCI UI.
To do this:

1. Navigate to the Plan page in your CircleCI dashboard.

2. Click the Usage tab.

3. Click on the USERS tab.

4. Review the list to see which users in your billing cycle were charged.