If a teammate at your company has already opened a CircleCI Support conversation, you may be able to join it through the Support portal and reply in the same thread. You do not need to ask Support to add you or join through an email CC.
Before you begin
Sign in to the CircleCI Support portal with an account associated with the same company as the teammate who created the conversation.
Confirm that you can see all of your company conversations under Tickets > All, not only your own.
If you cannot see your teammate's conversation, ask your organization's CircleCI administrator to confirm that your accounts are associated with the same company.
Join the conversation
Open the CircleCI Support portal.
Select Tickets.
Select All to view conversations available to your company.
Click on the conversation you want to join.
Test data only. No customer information is shown.
Once the conversation opens, click the Join conversation button.
Your account is now a participant in the existing conversation. To collaborate, enter your message in the reply box and send it.
If the option is unavailable
The Join conversation option is available through the Support portal, not the Support Messenger. If you cannot see the conversation or the join option:
Confirm that both accounts belong to the same company.
Ask the original requester to include you by email.
Ask CircleCI Support to add you as a participant.