The CircleCI Help Center gives you direct access to your support history — no need to dig through emails or contact us to find an old ticket. This guide walks you through how to get there.
What You'll Need
A CircleCI account at app.circleci.com
A few seconds to sign in
Steps
1. Sign in through app.circleci.com
Start at app.circleci.com and sign in with your CircleCI credentials. This authenticates you across CircleCI, including the Help Center.
2. Navigate to the Help Center
Once signed in, go to support.circleci.com. You'll arrive already authenticated and ready to access your ticket history.
3. Open the chat widget
4. Click on the "Back" button on the top left corner of the messenger
5. Choose the "Tickets" tab on the bottom of the messenger widget and you will see a list of tickets submitted by you
The Tickets tab is only available when tickets have been submitted before. Otherwise, this option would be available.
Please be aware that users can only view tickets they’ve personally initiated. If you need historical tickets for your entire company, please contact your account team to request a report.
How far back does it go?
We've brought over 18 months of ticket history into the Help Center — more than most support portals provide. If you're looking for something older than 18 months, just submit a ticket and we'll help you track it down.
Troubleshooting
Having trouble signing in? Visit app.circleci.com directly and sign in there first, then navigate to support.circleci.com.
Looking for something older than 18 months? Reach out and we'll look it up for you.