The CircleCI Help Center gives you direct access to your support history — no need to dig through emails or contact us to find an old ticket. This guide walks you through how to get there.
What You'll Need
A CircleCI account at app.circleci.com
A few seconds to sign in
Viewing ticket via the messenger
Log in to app.circleci.com, this will automatically authenticate you in our support portal.
Navigate to the support portal homepage at support.circleci.com.
Open the chat widget at the bottom right of the screen.
Click on the back "<" button on the top left corner of the messenger.
Choose the "Tickets" tab on the bottom of the messenger widget, this will list open a list of tickets you opened in the messenger window.
The Tickets tab is only available when tickets have been submitted before, otherwise, this option will not be visible.
Viewing tickets directly in the portal
You can also view tickets from your company directly in the portal, see the note below for more information if you are not seeing some tickets. To view the list of tickets in the portal, the following steps can be taken:
Log in to app.circleci.com as like with the messenger this will automatically authenticate you in our support portal.
Navigate to the support portal homepage at support.circleci.com.
Click the banner at the top centre of the screen with the message "Customer Portal. Track the progress of all tickets and conversations related to your company."
This will take you to the ticket list for your company.
Once on this page you will be presented with a heading like the one below. This can be used to filter for All tickets from your organisation or just those you created.
If you are part of multiple CircleCI organisations, the right-hand drop-down can be used to select the organisation you wish to view tickets from.
If a ticket is seemingly missing, try switching to "Conversations" or "All" using the left-hand drop-down as shown below.
How far back does it go?
We've brought over 18 months of ticket history into the Help Center — more than most support portals provide. If you're looking for something older than 18 months, just submit a ticket and we'll help you track it down.
Troubleshooting
Having trouble signing in? Visit app.circleci.com directly and sign in there first, then navigate to support.circleci.com.
Looking for something older than 18 months? Reach out and we'll look it up for you.