Troubleshooting Login and Account Issues
What is my current plan?
An admin on the account can view your current plan by visiting the following URL, selecting the organization in question, and selecting the Plan option on the left menu: https://app.circleci.com/
Here is a list of our available plan offerings:
I’m having trouble logging in to my account
CircleCI uses OAuth login via your VCS provider (GitHub or Bitbucket) as well as email and password.
If you created your account using OAuth login, navigate to https://circleci.com/vcs-authorize. After selecting 'Log in', a drop-down menu will appear. Choose 'Signed up with GitHub or Bitbucket before September 2023?' Then, select either GitHub or Bitbucket to continue your login process.
If you mistakenly logged in with an email/password account and linked your VCS account from there, you can follow the steps in this support article to unlink your accounts.
If you meant to merge accounts, you can read more here: How to merge your CircleCI accounts.
How do I add developers to my organization?
Follow the steps in this support article to manage GitHub users and People Settings:
These docs explain managing Gitlab and GitHub OAuth users:
I cannot view settings for my organization
Organization admins have access to view the org settings page. To confirm you are an org admin, follow these steps: Am I an Org Admin?
I need to cancel our plan, but the billing contact is no longer with the company
Our Customer Success team can change your account contact. Please create a support ticket.
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