Having trouble signing in? This article covers the most common login problems and how to resolve them. Start with the scenario that best matches what you're seeing.
How do I know which login method to use?
CircleCI supports two login paths depending on how your account was created:
GitHub or Bitbucket OAuth (VCS login) — If you signed up using GitHub or Bitbucket (particularly before September 2023), you must log in via your VCS provider, not with an email and password.
Click Log in with GitHub or Log in with Bitbucket Cloud
Authorize CircleCI when prompted
Email and password — If you signed up directly with an email address, log in at circleci.com/login.
Tip: If you try to reset your password and never receive the email, it's likely your account is linked to a GitHub or Bitbucket OAuth login — use the VCS login path instead.
I keep getting redirected back to the login page
If the login page loops or you end up back where you started, this is almost always caused by browser extensions or cached session data.
Try these steps in order:
Open a new Incognito / Private / InPrivate browser window and attempt to log in there
If that works, disable your browser extensions one at a time to identify which one is interfering
Clear your browser cache and cookies, then try again in a normal window
If you're on a VPN or behind a corporate firewall, temporarily disable it and retry
If none of these resolve the loop, see Logging in brings me back to the login page.
My account has been restricted or flagged
Acceptable Use Policy (AUP) violation
If you're redirected to circleci.com/error/login-abusive and see a message about your account being flagged for an Acceptable Use Policy violation, your account was flagged by CircleCI's automated abuse detection system. This can sometimes be a false positive, including for new accounts.
To request a review:
Fill out the Account Review Request Form with:
The email address associated with your CircleCI account
A build URL related to the flag (or your most recent build URL)
Your user ID (found in User Settings > Account Integrations)
Submit the form — reviews are typically processed within a few business days
If you're on a Scale or custom paid plan, you can also open a support ticket to request expedited review
For more detail, see Account Flagged for Acceptable Use Policy Violation.
Sanctioned country or region restriction
If your account was restricted due to accessing CircleCI from a sanctioned region (Belarus, Cuba, Iran, North Korea, Russia, or Crimea/Donetsk/Luhansk), the resolution process is different:
Free plan users: Access is permanently restricted and cannot be appealed
Paid plan users: Submit a US Sanctions Appeals Request
See Terms of Service Violation – U.S. Sanctions Policy for more information.
I see an sso_org_mismatch error
This error appears when there's a mismatch between your login method and your organization's SSO configuration.
Steps to resolve:
Confirm with your organization admin which SSO domain or identity provider is configured for your org
Clear your browser cache and cookies
Log in using the correct SSO entry point for your organization
For more detail, see Troubleshooting SSO Org Mismatch Error.
The "Log in with Bitbucket Cloud" button doesn't work
If clicking the Bitbucket login button does nothing or doesn't redirect you:
Clear your browser cache and cookies, then try an Incognito window
Navigate directly to circleci.com/vcs-authorize/ and try the button from there
Verify your Bitbucket credentials work by logging into Bitbucket directly first — if your Bitbucket password is expired or forgotten, reset it on Bitbucket before returning to CircleCI
Confirm you originally signed up with Bitbucket — if you created your CircleCI account with an email and password, the Bitbucket button will not link to that account
I'm not receiving my password reset email
If the password reset email isn't arriving:
Check your spam or junk folder
Make sure you're using the same email address associated with your CircleCI account
If no email arrives after a few minutes, your account may be a GitHub or Bitbucket OAuth account — in that case, there is no CircleCI password to reset. Use the VCS login path instead
Confirm if your company's IT team has a block on certain emails coming in.
Make sure you haven't unsubscribed from CircleCI in the past. Unsubscribing can block password reset emails from coming in.
See Why can't I reset my password? for more detail.
Still can't log in?
If none of the above applies, open a support ticket and include:
The email address on your account
Your VCS username (GitHub or Bitbucket), if applicable
The exact error message or URL you see when the login fails
What you've already tried
Free plan users can submit a ticket and CircleCI will make reasonable efforts to respond, though SLA-based response times apply to paid plans. You can also post in the CircleCI Community Forum for community assistance.