Why can't I reset my password?

Troubleshooting Log In

If you are unable to log with email and password and a password reset email isn't coming through, you might actually have an account through Bitbucket or GitHub OAuth.

To log in with your Bitbucket or GitHub OAuth accounts, navigate to https://circleci.com/vcs-authorize. You will see two buttons that say "Log in with GitHub" and "Log in with Bitbucket Cloud".

Select the option for the VCS you are using, and follow the prompts to grant any necessary access.

If you still have problems logging in, please reach out via our Support Portal.

Additional Resources

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