Why can't I reset my password?

Troubleshooting Log In

If you are unable to log with email and password and a password reset email isn't coming through, you might actually have an account through Bitbucket or GitHub OAuth. Please navigate to https://circleci.com/vcs-authorize. You should see an option drop down that says "Signed up with GitHub or Bitbucket before September 2023?" which will allow you to log in with your VCS information.

If you still have problems logging in, please reach out via our Support Portal.

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