Billing
This page is for users needing help with managing their CircleCI payment information. Here you'll find answers to frequently asked questions about Billing details and paying for CircleCI.
56 articles
- Update Billing Contact/Account Name
- How do I check the total duration billable for a workflow?
- Cancelling Performance Plan Subscription
- Accessing Billing Statements
- Update Billing Email
- Update Credit Card
- Prepaid Billing
- Frequently Asked Credit Questions
- Jobs have completed but workflow duration timer continues to run
- How to Update Billing Information (Performance Plan)
- Can I Share my Plan? Can I Stop Sharing my Plan?
- Why Are My Credits Consumed by Builds from Forks of My Project?
- How to Modify Account Plans
- Updates to maximum duration of jobs
- How Do Network Storage Charges Work?
- Are free credits available for macOS open source projects?
- Do free credits roll over to the next month?
- When will free or open source credits renew?
- "Upgrade your plan to unblock build"
- Will I be charged while my workflow is "On-hold"?
- How many credits does each executor use?
- Credit Card Billing Failed Message
- Where can I retrieve my statements?
- We Signed Up for the Wrong Amount of Credits on the Plan
- Update Billing Contact (Performance Plan)
- How does CircleCI charge credits for Private and Public Repositories?
- Account Troubleshooting & FAQ’s
- How to Adjust Your Account Plan
- Do You Offer a Nonprofit Discount?
- Troubleshooting Plan Cancellation for Performance Plan
- Best Practices for Canceling or Deleting Your CircleCI Account
- Refund request for Performance Plan
- How to Access Your Tax Certificate
- Performance Plan Overview
- How to Reduce Frequent Credit Top-Up Invoices
- Resolving an Overdue Balance
- How to Upgrade from the Free Plan to the Performance Plan
- Are Discounts or Promo Codes Available for the Performance Plan?
- How to Transfer a CircleCI Plan to Another Org
- Updating the Company Name on Billing
- Can I Change My Billing Date for the Performance Plan?
- How to Submit a Tax Exempt Status Update (Performance Plan)
- Why Did My Payment Fail? Why Did My Plan Revert to the Free Tier?
- Understanding the Difference Between CircleCI's Usage API and Plans UI
- Understanding $0 Value Invoices and Correct Billing Statement
- Update Admin and Billing Information
- Can I switch from credit card to bank transfer or purchase order on a month-to-month plan?
- Why is my job "preparing" and what does this mean?
- Accumulated a large block of credits: Tips for Efficient Usage.
- Performance Plan Prepaid Billing Missing Discount Issue Resolution
- Credit Usage Review/Tools
- Credit Refills on Performance Plan
- How to View CircleCI's W9
- Out of Credits| Refills Blocked
- Restoring Account from Dunning/Cancelled Status
- How do I cancel Starter Support?