Support Plans and SLAs

All accounts have access to the following resources:

  • Our Community Forum, an excellent place to search and ask (and/or answer!) questions.
  • This Support Center and our Documentation, which provide answers to many questions. A quick search may reveal a quick answer!

Free Plans

  • Any free account has access to all of the above resources.
  • More information on paid plans and premium support plans can be found on the pricing page

Standard Plans

  • Standard plans are paid CircleCI accounts without a separate Premium Support plan.
  • You can contact our Support Engineers by opening a support ticket.
  • There is no service level agreement (SLA) for tickets associated with Standard plans.
  • Response times are best effort for Standard plans.

Premium Support

  • To get guaranteed SLAs and faster response times, we have a range of Premium Support options to suit your needs. Please see this page to find out more and request details.
  • You can contact our Support Engineers by opening a support ticket.

SLAs for Normal priority tickets with Premium Support are:

Plan SLA Hours/Days of Support  
Silver 1 business day   8x5
Gold 8 hours 24x5
Platinum   2 hours 24x7

 

Feature Requests

Visit our Ideas portal to make feature requests and add your vote to existing requests. We prioritize what to build based on customer suggestions and votes there.

Bug Reports

Bug reports can be submitted on the community forum or via a ticket.

 

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