Support Plans and SLAs

Looking for help?

• Our Community Forum is an excellent place to search and ask (and/or answer!) questions.
• This Support Center and our Documentation provide answers to many questions. A quick search may reveal a quick answer!

Free Support Plan

• All accounts have access to CircleCI’s Community Forum, Support Center, and Documentation.
• Free Support is provided to paid CircleCI accounts without a separate support plan.
• You can contact our Support Engineers by opening a support ticket.
• We use commercially reasonable efforts to respond to support tickets promptly without a pre-defined response time. 
• More information on paid support plans can be found on the pricing page. 

Paid Support Plans

CircleCI offers paid support packages to provide our customers with enhanced levels of assistance during their adoption and expanded use of the CircleCI platform. We offer support plans that scale to serve the needs of more complex environments and organizations with proactive services that accelerate time to value.

• Paid support plans offer more support features, committed SLAs and faster response times. Please see this article to find out more.
• You can contact our Support Engineers by opening a support ticket. 

Holidays

CircleCI’s Standard, Advanced, and Premium plans include holiday support in alignment with the level of support purchased. Former plans (known as Silver, Gold, and Platinum) also included holiday coverage.

Free and Starter support plans do not include holiday coverage.  If you need assistance on a holiday, we encourage you to seek help through our Documentation and Community Forum. Support tickets for Free and Starter support plans will be reviewed promptly during business hours after the  holiday.

Feature Requests

Visit our Ideas portal to make feature requests and add your vote to existing requests. We prioritize what to build based on customer suggestions and votes in the Ideas portal.

Bug Reports

Bug reports can be submitted on the Community Forum or via a ticket.