How to Request a Call with Support

We are pleased to in introduce outbound calls as a feature of certain plans through web conferencing software like Zoom. This service is not available for direct phone calls, but if your organization would like to use a different software, such as WebEx or Teams, please contact your TSM or Support.

Availability Across Plans

Outbound calls are available on the following renewed plans, effective February 1st, 2024:

• Premium plan subscribers: Full access to our outbound call service.
• Advanced and Standard plan subscribers: Access is restricted to P1 urgent issues only.

Availability will remain consistent with your plan's Service Level Agreements (SLAs).

No Guaranteed Resolution During Calls

While our team will attempt to solve your problem during the call, please be aware that we cannot guarantee immediate resolution for every issue. The nature and the complexity of the problems posed may vary, requiring a different degree of analysis and investigation. We assure you that your concern is our top priority, and we will continue working on its resolution until you're satisfied.

Information Verification and Course of Action

For effective support, we will need some information about your issue before the call. Please be ready to provide these details when prompted.

We reserve the right to decide whether a call is required. In some cases, we may determine that an issue can be addressed more efficiently through ongoing ticket troubleshooting if we find that to be the most effective route to resolution.

For further assistance, feel free to contact our customer support.