Support Plan Type vs. Pricing Plan Type
Support Plan Type
What is a Support Plan Type?
A support plan type outlines the level of assistance and resources available to customers who encounter issues or have queries about a product or service. This plan is designed to address technical problems, answer product-related questions, and ensure customers receive the necessary help to use CircleCI effectively.
Key Points to Remember:
- Service Level Agreements (SLAs): Plans often come with specific SLAs, which detail the response times and resolution times for customer issues.
- Support Channels: Customers may have access to various support channels such as live support, email, knowledge base articles, or community forums.
- Priority Levels: Depending on the support plan type, customers may receive different priority levels for issue resolution, with higher-tier plans typically offering faster response times.
Pricing Plan Type
What is a Pricing Plan Type?
A pricing plan type determines the cost structure of the product or service being offered to customers. It outlines the fees, billing cycles, and subscription models that customers can choose from based on their budget and usage requirements.
Key Points to Remember:
- Tiered Pricing: Pricing plans often come in different tiers or levels, offering varying features and functionalities at different price points.
- Billing Cycles: Customers can select billing cycles that suit their financial preferences, such as monthly, annual, or one-time payments.
- Scalability: Pricing plans may offer scalability options, allowing customers to upgrade or downgrade their plan based on their changing needs.
Understanding the Relationship Between Support and Pricing Plan Types
While support plan type and pricing plan type are distinct, they are interconnected. Customers who pay for a higher-tier pricing plan may expect corresponding premium support services, including faster response times and dedicated support agents. However response times are related to your Support Plan. Find out your support plan in the "Plan" tab in the CircleCI App:
- https://app.circleci.com/settings/plan/<VCS-TYPE>/<ORG>/overview
Below is an example of your pricing plan, not Support Plan tier.
Comments
Article is closed for comments.