How to submit a support ticket

To submit a support ticket on CircleCI and receive assistance with the issues you are facing, please follow the steps below:

1. Sign in to CircleCI
2. Visit the CircleCI Support Portal here: CircleCI Support Portal.
3. Click on the "Submit a Request" button at the top of the Support Portal.
   
4. Choose the appropriate issue type from the drop-down menu based on the nature of your problem:
   • "Build Failure/Configuration Help/Service Issue" select if you require help with builds, configuration, account settings, or general usage of CircleCI. This form routes to Support Engineering and is the only selection that receives a Service Level Agreement response based on your selected support plan. 
   • "Billing and Invoicing" to contact billing questions and your Customer Success team.
   • "Request Advisory Services from Annual Service Plans" is to request proactive consultative services if you have a plan with a services package. 
     
5. Fill out the ticket submission form with the necessary details.
6. Please make sure to provide an email address associated with your CircleCI account or VCS user to help identify your account.
7. Be as detailed as possible when describing your issue. Include timestamps, screenshots, examples, recent changes, and steps you have taken so far.
8. You can attach relevant screenshots and files at the bottom of the form.
9. Based on your subject line, our system will recommend support articles that may apply to your problem. You can view the articles by clicking on their title.

By following these steps and providing thorough information, you can help our teams quickly address your concerns.

Additional Resources:

• Support Plans - Priority and Response
• Advisory Services Overview

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