Builds "Unauthorized" due to contexts

If your builds are failing as "Unauthorized" and you are utilizing contexts, please try the following troubleshooting steps:

  1. Restricted Contexts: If you are using a Restricted Context, confirm the blocked user is a part of the security group (defined by GitHub teams), users that are not a part of the GitHub team will not have access to the context
  2. Stale Permissions: If your permission level recently changed you will need to refresh your permissions by visiting https://app.circleci.com/settings/user and click “Refresh Permissions”. If you still have issues, you may need to log out and log back in
  3. Nested Teams: If the context you are attempting to use is part of a nested team, you will need to add the nested team as a security group
  4. Account renames: If you recently renamed your GitHub username and are suddenly experiencing permission issues please contact Support
  5. Browser extensions: Try to disable browser extensions or log in from a different browser and/or device. If you are still blocked, please submit a HAR file to Support
  6. Invalid/Expired OAuth token: Proceed to a full re-authentication
    1. Sign out of your CircleCI account
    2. Revoke CircleCI's access in Bitbucket or GitHub
    3. Clear your browser's cache and cookies
    4. Sign back into your CircleCI account
    5. Refresh permissions at https://app.circleci.com/settings/user

You can reach us by submitting a ticket to https://support.circleci.com/ or writing to support@circleci.com 

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