Support Center Login Fails - circleci.zendesk.com refused to connect

"circleci.zendesk.com refused to connect"

This error can occur if you are using a privacy browser extension, such as Ghostery in Chrome, or stricter custom settings in your respective browser. The Support Center is attempting a connection to `https://circleci.zendesk.com/access/login` and will fail with a 403 error viewed in the Network tab of Inspect within your Chrome Browser.

Screen_Shot_2020-04-10_at_4.23.28_PM.png

 

To fix this:

  1. In the Ghostery Chrome Extension, you will need to add `https://support.circleci.com/` as a trusted site.
  2. Screen_Shot_2020-04-10_at_5.25.04_PM.png
  3. In your respective browser, you will need to add `https://support.circleci.com/` as a trusted site or exception.

 

Related:

If you were previously logging into the Support Center and have recently encountered an "Access to support.circleci.com was denied" error, see this article: https://support.circleci.com/hc/en-us/articles/360046626653-Access-to-support-circleci-com-was-denied

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