How to Perform a Re-Authentication

As a solution to various issues (including unauthorized or blocked builds, organization is not listed, ...etc), and in case refreshing permissions didn't solve the issue, CircleCI Support might suggest a re-authentication.

Depending on the VCS you're using (GitHub or Bitbucket), you can perform this operation as outlined below.

NOTE: Taking the steps below will clear any user keys that have been generated for any of your projects.

GitHub users

1. Sign out of your CircleCI account
2. Revoke CircleCI's access in GitHub > https://github.com/settings/applications
3. Clear your browser's cache and cookies
4. Sign back into your CircleCI account - making sure that all organizations, especially those needing SSO access are granted access, like so:
   
   

Bitbucket users

1. Sign out of your CircleCI account
2. Revoke CircleCI's access in Bitbucket > https://bitbucket.org/account/settings/app-authorizations/
3. Clear your browser's cache and cookies
4. Sign back into your CircleCI account