Overview

If you are seeing permissions errors in CircleCI but you user has the correct permissions in GitHub or BitBucket (including unauthorized or blocked builds, organization is not listed, ...etc), you can first try refreshing permissions. If this does not solve the issue, we recommend preforming a full re-authentication. This will force CircleCI to re-sync permissions from your VCS. 

Depending on the VCS you're using (GitHub or Bitbucket), you can perform this operation as outlined below.

NOTE: Taking the steps below will clear any user keys that have been generated for any of your projects.

GitHub users

1. Sign out of your CircleCI account
2. Revoke CircleCI's access in GitHub > https://github.com/settings/applications
3. Clear your browser's cache and cookies
4. Sign back into your CircleCI account - making sure that all organizations, especially those needing SSO access are granted access, like so:
   
   

Bitbucket users

1. Sign out of your CircleCI account
2. Revoke CircleCI's access in Bitbucket > https://bitbucket.org/account/settings/app-authorizations/
3. Clear your browser's cache and cookies
4. Sign back into your CircleCI account

Additional resources

• CircleCI Documentation: Permissions overview for GitHub OAuth Integration
• CircleCI Documentation: Permissions overview for BitBucket Integration