Looking for help?
- Our Community Forum is an excellent place to search and ask (and/or answer!) questions.
- This Support Center and our Documentation provide answers to many questions. A quick search may reveal a quick answer!
- We've introduced our AskAI widget to help find answers from CircleCI resources
Free Support Plan
- All accounts have access to CircleCI’s Community Forum, Support Center articles, and Documentation.
- Free Support is provided to committed annual CircleCI accounts.
- We use commercially reasonable efforts to respond to support tickets without a pre-defined response time.
- More information on paid support plans can be found here.
Paid Support Plans
CircleCI offers paid support packages to provide our customers with enhanced levels of assistance during their adoption and expanded use of the CircleCI platform. We offer support plans that scale to serve the needs of more complex environments and organizations with proactive services that accelerate time to value.
- Paid support plans offer more support features, committed SLAs, faster response times, expanded hours of availability, and troubleshooting screenshares. Please see this article to find out more.
- You can contact our Support Engineers by opening a support ticket.
Holidays
CircleCI’s Standard, Advanced, and Premium plans include holiday support in alignment with the level of support purchased.
Free and Starter support plans do not include holiday coverage. If you need assistance on a holiday, we encourage you to seek help through our Documentation and Community Forum. Support tickets for Starter support plans will be reviewed during business hours after the holiday.
Feature Requests
Visit our Ideas portal to make feature requests and add your vote to existing requests. We prioritize what to build based on customer suggestions and votes in the Ideas portal.
Bug Reports
Bug reports can be submitted on the Community Forum.
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