All accounts have access to the following resources:
- Our Community Forum, an excellent place to search and ask (and/or answer!) questions.
- This Support Center and our Documentation, which provide answers to many questions. A quick search may reveal a quick answer!
- You can also contact our Support Engineers by opening a support ticket.
- Any free account has access to all of the above resources.
- There is no service level agreement (SLA) for tickets associated with Free plans. Responses are best effort, depending on the number of requests.
- Generally, responses for Normal priority Free tickets are within 5 business days; we aim to reply sooner for more urgent issues.
- Standard plans are paid CircleCI accounts without a separate Premium Support plan.
- There is no service level agreement (SLA) for tickets associated with Standard plans.
- Generally, responses for Normal priority Standard tickets are within 3 business days; we aim to reply sooner for more urgent issues.
To get guaranteed SLAs and faster response times, we have a range of Premium Support options to suit your needs. Please see this page to find out more and request details.
SLAs for Normal priority tickets with Premium Support are:
|Plan||SLA||Hours/Days of Support|
|Silver||1 business day||8x5|
Visit our Ideas portal to make feature requests and add your vote to existing requests. We prioritize what to build based on customer suggestions and votes there.