Support Plans and SLAs

All accounts have access to the following resources:

Free Plans

  • Any free account has access to all of the above resources.
  • There is no service level agreement (SLA) for tickets associated with Free plans. Responses are best effort, depending on the number of requests.
  • Generally, responses for Normal priority Free tickets are within 5 business days; we aim to reply sooner for more urgent issues.

Standard Plans

  • Standard plans are paid CircleCI accounts without a separate Premium Support plan.
  • There is no service level agreement (SLA) for tickets associated with Standard plans.
  • Generally, responses for Normal priority Standard tickets are within 3 business days; we aim to reply sooner for more urgent issues.

Premium Support

To get guaranteed SLAs and faster response times, we have a range of Premium Support options to suit your needs. Please see this page to find out more and request details.

SLAs for Normal priority tickets with Premium Support are:

Plan SLA Hours/Days of Support  
Silver 1 business day   8x5
Gold 8 hours 24x5
Platinum   2 hours 24x7

 

Feature Requests

Visit our Ideas portal to make feature requests and add your vote to existing requests. We prioritize what to build based on customer suggestions and votes there.

Bug Reports

Bug reports can be submitted on the community forum or via a ticket.

 

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