Resolving Infinite Loading Issue on CircleCI Due to 401 Error

Overview

This issue often results from a 401 error, indicating an authentication problem. Common causes include outdated browser versions, OAuth permission issues, or third-party app restrictions. 

Prerequisites

• Ensure you have administrative access to your GitHub organization.
• Verify that CircleCI is connected to your GitHub account with the necessary permissions.

Instructions

1. Re-Authenticate Your GitHub Account:

   • Sign out of your CircleCI account.
   • Revoke CircleCI's access in your GitHub account settings.
   • Clear your browser's cache and cookies.
   • Sign back into your CircleCI account and reconnect GitHub.

2. Check OAuth App Access Restrictions:

   • Navigate to the CircleCI OAuth App on your GitHub account.
   • Scroll to the 'Organization Access' section.
   • Grant or request permission for the organization.

3. Verify GitHub Permissions:

   • Ensure CircleCI is enabled in your GitHub organization's third-party app restrictions.
   • Check your Organization Settings on GitHub for any restrictions.

Solution

Updating your browser can resolve the infinite loading issue. Ensure your browser, such as Chrome, is up to date. This solution has been effective for multiple users experiencing similar problems.

Additional Resources

• CircleCI Re-Authentication Guide
• GitHub OAuth App Access Restrictions
• GitHub Third-Party App Restrictions