CircleCI Account Troubleshooting & FAQ’s

Troubleshooting Login and Account Issues

What is my current plan?

An admin on the account can view your current plan by visiting https://app.circleci.com/settings/plan/github/ORGNAME/overview

Performance Plan customers have the ability to view their Premium Support package.

For Container Plan customers, Premium Support plans are not currently available.

I’m having trouble logging in to my account

CircleCI uses OAuth login via your VCS provider (GitHub or Bitbucket) as well as email and password.

If you created your account using OAuth login, navigate to https://circleci.com/vcs-authorize. After selecting 'Log in', a drop-down menu will appear. Choose 'Signed up with GitHub or Bitbucket before September 2023?' Then, select either GitHub or Bitbucket to continue your login process.

If you mistakenly logged in with a different account, contact CircleCI Support so they can manually unlink your accounts. If you meant to merge accounts, you can read more here: How to merge your CircleCI accounts.

How do I create an account for my organization then add developers to it

CircleCI connects your org, team and account information directly from your VCS (GitHub or Bitbucket) provider. 

I cannot view settings for my organization

Organization admins have access to view the org settings page. To confirm you are an org admin, follow these steps: Am I an Org Admin? If you are an org admin and are experiencing issues viewing your settings, please submit a screenshot to CircleCI Support.

I need to cancel our plan, but the billing contact is no longer with the company

Whether you're an org admin and having issues accessing the billing portal or your billing contact is no longer with the company, open a support ticket to billing@circleci.com. Provide your case-sensitive org name and any important information to know about the plan. They will be able to cancel the plan on your behalf. 




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