Why I can't request audit logs?

Overview

You might not be able to request audit logs for several reasons, and this article explains them.

Check your plan

Audit logs retrieval is limited by the following per plan type: 

• Free Plan: 1 request per day
• All paid plans: 3 requests per day

Check the queried time window or retention period

The earliest start date is one year ago from the current day, and the latest end date is the current day. The data available will depend on the data retention period set per organization, so the returned time period for the data could be less than the requested time frame.

• Maximum query window for 30 days - specifically, a customer can request logs for any 30 day window where the start of the window is within the last calendar year

Additional information

If you can't request more than the daily limit, it may be because the one-day limit is calculated in UTC, not your local time zone. Please retry it after the limited time.

Additional Resources:

• Audit logs document

• How to request audit logs?