CircleCI Runner fails with "We cannot run this job using the selected resource class." even though resource class is correct.

Customers may receive the following error when installing the CircleCI Runner

"We cannot run this job using the selected resource class. Please check your configuration and try again."

If you have verified that the namespace and resource class have been created correctly, the issue may be that the CircleCI Runner is not enabled for your plan.

You can verify that the namespace and resource class have been created correctly with the following command in the CircleCI CLI. Replace "namespace-name" with the name of your namespace. You should see your resource class listed in the response.

circleci runner resource-class list namespace-name

CircleCI runner is currently only available if you are on the Scale Plan. Please reach out to your sales representative for information on how to sign up for the Scale Plan.

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