Credit Card Failed Message

A failed credit card transaction could be due to insufficient funds, an expired or cancelled card, or the bank declining the charge for some other reason.

  • If there were insufficient funds, please increase the limit on the card.
  • If it is expired or cancelled, update the card in your billing portal by clicking on the “Manage Billing and Statements” button on your Plan overview page and click “Update Payment Method.”

The charge will automatically retry when you update the card on file. If you take action for the card that does not include updating the credit card on file, open a support ticket to request the retry, or wait 1-2 days for it to retry automatically. 

If it was not one of those reasons, we suggest getting in touch with your bank for more details about the nature of the decline. 

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