CircleCI Billing Troubleshooting & FAQ's

How do I change my credit card on file?

Go to your billing portal by clicking on the “Manage Billing and Statements” button on your Plan overview page and click “Update Payment Method.”

How do I update my billing contact?

Go to your billing portal by clicking on the “Manage Billing and Statements” button on your Plan overview page. Go to “My Account” and add or alter the fields in the Account Information area. Please also select “Update Contact Information” before clicking “Save.” 

We received a credit card billing failed message

A failed credit card transaction could be due to insufficient funds, an expired or canceled card, or the bank declining the charge for some other reason. If there were insufficient funds, please increase the limit on the card. If it is expired or canceled, update the card in your billing portal by clicking on the “Manage Billing and Statements” button on your Plan overview page and click “Update Payment Method.” The charge will automatically retry when you update the card on file. If it was not one of those reasons, we suggest getting in touch with your bank for more details about the nature of the decline. 

Where can I retrieve my statements?

Go to your billing portal by clicking on the “Manage Billing and Statements” button on your Plan overview page and click “Statements.” This will take you to your list of prior statements. If you are looking for past statements that aren’t available, contact billing@circleci.com for one of our associates to retrieve invoices from our previous billing portal.

How do I cancel my Bootstrap or other GitHub Marketplace plans and switch to Performance?

If your settings page state your plan is managed by GitHub Marketplace, you must cancel your plan via GitHub. Because GitHub Marketplace is billed on a monthly basis, you will need to wait for your billing cycle to end before signing up on CircleCI. If you have any further questions, please contact GitHub Support. You can read more about GitHub Marketplace here https://github.com/marketplace/circleci.

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