What is an Active User?


An active user is anyone who triggers a non-OSS build to run on CircleCI. The following count as an individual user:

  1. Commits from registered and unregistered users that trigger builds, including PR merges.
  2. Re-running jobs in the CircleCI web application, including SSH debug.
  3. Approving manual jobs (approver will be considered the actor of all downstream jobs).
  4. Using Scheduled Workflows
  5. Machine users

Note: If your project is open-source you will not be considered an active user.

Viewing Active Users

You can view your Active Users per billing period under the Users tab (https://circleci.com/gh/organizations/YOURORGNAME/settings#usage), be sure you are viewing the desired billing cycle at the top right of the page, i.e. Jul 15-Aug 14.

View Available Seats

You can view your available seats here (https://circleci.com/gh/organizations/YOURORGNAME/settings).

Blocked due to No Seats

If you see the error message `Blocked due to plan-no-user-seats-available`, you will need to purchase additional seats to match the number of Active Users for that given billing period then push a fresh commit.

If you still encounter issues, please submit a Support ticket.

How can I Remove Users?

You cannot remove Active Users from occupied seats in the current billing cycle, but they will drop off of the next month’s billing cycle if they are not active. There is no way to manually remove users from seats at this time.

Was this article helpful?
1 out of 2 found this helpful



Please sign in to leave a comment.