When submitting a Support ticket for the private installation of CircleCI, you may be asked to provide a support bundle. Usually, this can be downloaded from the "Support" tab in the Management Console.
In cases where this is unsuccessful, you can manually create a support bundle with the following:
- SSH into the Services machine
- To obtain the app id for CircleCI run:
sudo replicated apps
- To download the support bundle:
sudo replicated support-bundle [app-id]
See additional documentation from Replicated: