Overview

When submitting a Support ticket for a private Server installation of CircleCI, you may be asked to provide a support bundle by the CircleCI Support Engineer working on your ticket.

Usually, this can be downloaded from the "Support" tab in the Management Console.

Server 2.x Installations:

1. Navigate to the Management Console's Support Tab

2. Select Download Support Bundle

Server 3.x Installations:

1. Navigate to the KOTS Admin Console Menu Bar
2. Select the Troubleshoot Tab
3. Click Analyze CircleCI Server to generate a Support Bundle

Manual Creation of Bundle

In cases where this is unsuccessful and the KOTS admin console is unavailable, you can manually create a support bundle by following the steps below for your Server Installation with Replicated.

Server 2.x Installations:

1. SSH into the Services machine
2. To obtain the app id for CircleCI, run: sudo replicated apps
3. To download the Support bundle, run: sudo replicated support-bundle [app-id]

Server 3.x Installations:

1. Install the Support-bundle plugin if it's not already installed by running
   curl https://krew.sh/support-bundle | bash
2. Generate the Bundle by running:
   

   kubectl support-bundle secret/NAMESPACE/kotsadm-APP_SLUG-supportbundle --redactors=configmap/NAMESPACE/kotsadm-redact-spec/redact-spec,configmap/NAMESPACE/kotsadm-APP_SLUG-redact-spec/redact-spec  -n <namespace>

          Replace the following:

• • • NAMESPACE with the name of the namespace.
    • APP_SLUG with the unique application slug.
      • Note: This likely shares the same value as NAMESPACE

Additional Resources:

• Additional documentation from Replicated can be found below:
  • Generating a Support Bundle from the CLI
• Creating a Support Bundle in Server 4