Overview
When submitting a Support ticket for a private Server installation of CircleCI, you may be asked to provide a support bundle by the CircleCI Support Engineer working on your ticket.
Usually, this can be downloaded from the "Support" tab in the Management Console.
Server 2.x Installations:
1. Navigate to the Management Console's Support Tab
2. Select Download Support Bundle
Server 3.x Installations:
1. Navigate to the KOTS Admin Console Menu Bar
2. Select the Troubleshoot Tab
3. Click Analyze CircleCI Server to generate a Support Bundle
Manual Creation of Bundle
In cases where this is unsuccessful and the KOTS admin console is unavailable, you can manually create a support bundle by following the steps below for your Server Installation with Replicated.
Server 2.x Installations:
- SSH into the Services machine
- To obtain the app id for CircleCI, run:
sudo replicated apps
- To download the Support bundle, run:
sudo replicated support-bundle [app-id]
Server 3.x Installations:
- Install the
Support-bundle
plugin if it's not already installed by runningcurl https://krew.sh/support-bundle | bash
- Generate the Bundle by running:
kubectl support-bundle secret/NAMESPACE/kotsadm-APP_SLUG-supportbundle --redactors=configmap/NAMESPACE/kotsadm-redact-spec/redact-spec,configmap/NAMESPACE/kotsadm-APP_SLUG-redact-spec/redact-spec -n <namespace>
Replace the following:
-
-
NAMESPACE
with the name of the namespace.APP_SLUG
with the unique application slug.- Note: This likely shares the same value as
NAMESPACE
- Note: This likely shares the same value as
-
Additional Resources:
- Additional documentation from Replicated can be found below:
- Creating a Support Bundle in Server 4
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