Troubleshooting: Insights is Not Showing Current or Any Data

Problem

When you trigger a build, workflow metrics may not appear on the Insights page or via the API. The Insights page or API may return no data or show outdated information.

Insights is not a real-time reporting tool. Data may take up to 24 hours to appear.

Solutions

Verify the 24-Hour Refresh Window

Metrics refresh daily and appear within 24 hours. If workflows run outside the 24-hour window, the Insights page will appear empty during this time.

Check Your API Query Parameters

If using the API, verify that you set the query parameter reporting-window=last-24-hours. If this is the case, try increasing the reporting window to retrieve data from a broader time range.

Outcome

Metrics should appear within 24 hours of workflow execution.

 

Additional Resources

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